The Shop Policies outlined below detail the Terms & Conditions offered by Wahl To Wall Word Love.
Payment is made at the time of purchase through the wahltowallwordlove.com website with a credit or debit card, or through Paypal. Signs cannot be started until payment is received. Cancellations will be accepted only within the first three days after purchase for a full refund. After that point, store credit may be given. Please contact us for further information.
Wahl to Wall Word Love ships via USPS, UPS Ground or FedEx for larger items from Phoenix, AZ. Signs are not begun until the time of purchase and therefore will take some time to create and ship. Please see the header of the website for current timing for all new purchases. Expedited rates and options are available, as are gift wrapping/shipping, tracking confirmation, etc. We are happy to work with you to meet your needs ... simply conact us through the "Notes to Seller" page at checkout!
Our goal is for you to be 100% satisfied with your Wahl to Wall Word Love purchase. To that end, please help us by reading the item description and size carefully, looking at all item/framing photos, contacting us with any questions, needs or concerns prior to purchase, and by checking that all contact information and addresses are accurate prior to placing your order. Buyer will be responsible for the return shipping unless product arrives damaged or otherwise not intact, provided refund request/notice is given within ten days of receipt. REFUNDS CANNOT BE GIVEN, however, on custom orders due to their customized nature.
Please note the processing time listed on the header of the website. All orders will be processed in the order received and shipped ASAP, but the to-be-shipped date will be created from the current processing time and the purchase date.
Also note: Each sign is custom-designed, hand painted, and framed. Since each piece of the sign and frame is hand cut and crafted from quality wood, paint and/or stain, no two signs are ever the same, and no attempt is made to hide, fill or cover all imperfections or knots. All wood, by nature, also takes paint and stain a bit differently and because these are handmade items, no two signs are ever exactly alike. In fact, differences and imperfections add to the vintage, chippy one-of-a-kind character and are celebrated in all their glory!